A) Solution-oriented approach

It is our aim to answer your questions / marketing challenges in the best possible way. To allow this, we see ourselves not as a “data provider”, but as a consultant that turns empirical survey data – and other information sources we have access to – into real solutions for our clients. Especially long-lasting client relationships profit from this approach, as experiences from former surveys (projects / co-operations) and knowledge about the client related category are essential for the quality of market research.

Our most important „asset“ are our employees. By means of internal and external expert training and long-lasting “hands-on”-experience, we try to guarantee best possible education. For research executives we additionally work with „Towards Marketing Knowledge“-programs. These trainings ensure that – besides essential research know-how – our researchers have a grounded marketing knowledge and share the “view of the client”.

B) Quality

An inevitable precondition for solution-oriented research and consulting are data of high validity and reliability. On this account we attach highest importance to quality assurance at all steps of a research project. Starting with a detailed, whenever possible face-to-face briefing session with the client, to make sure that business objectives and expected output are clear. For proposals, questionnaires, sampling, fieldwork and data analysis we have set up quality standards that each project must meet as a minimum requirement.  Moreover, as an ESOMAR-member, we commit ourselves to the rules of the international market research association.

C) Promptness

Speedy availability of data, analysis and consulting, and strict adherence to delivery dates are getting more and more important to our clients. Therefore with each endeavour we aim for high quality standards that are time efficient to meet client needs. Standardised processes and state-of-the-art technology support us in doing so.

D) Global network

As a member of WWP, the world´s leading communication services provider we benefit from worldwide know-how transfer and international quality standards. Our innovation experts develop new and ongoing improvements to existing research methodologies on an ongoing basis – these tools are exclusively offered by TNS INFO Research in Austria. According to the saying „Think global, act local“ and being grounded by 50 years of research expertise, we offer our clients tailor-made solutions based on internationally validated knowledge and methods.